certificate in reception operations.

good morning , this was my last course of the year , i was doing my nine weak certificate in reception or front office if you may , we started there on a Monday morning and within the first day we had to start working with guests, we had modules during our nine Weeks here is some just to name a few that we had covered , front office procedures, guest accounting , safety, advanced reservations, we had to study these modules and be able to put it into play when working with guests in reception.
we were showed how to great a guests in the correct manner according to a set standard that we use , we also had to practise a set greeting when answering a telephone call , reception is a lot of hard work and the paperwork involved can become somewhat difficult at times , we had to do things as registration cards fro guests , in house list , recons which we were helped with by fellow staff members, work with guests credits and even lost and found property , we also had training on the booking system called uni res man which is internationally used this system keeps a record of guests account were accounting comes into play , keeps all there personal details such as telephone numbers etc , the unit number and the status of the guest.
during our second weak we had to deal with a difficult customer which was something new to me in that department as reception is the main communicator of any guest related issue , guests always  complain at front office as we work closely with guests , when the customer came to complain  we had let the staff members handle it as we were nor sure how to handle such an issue raised by the guest.
at the end off the month we had to do customer care were we phone guests to ask them a few questions on how there stay was this way we can see were we need improvement.
front office also in voles working with money there is a standard procedure which we had to follow when booking an activity for a guest we need to receive the money and close the transaction ,at the end of the day we needed to do a cash up we needed to balance daily and the money then gets dropped into a safe for the financial department. we were able to scan a guest and open a sale ,close a sale , deal with enquiries , do a check in and check out , we learnt so much as to how the department works and how close we are with other departments around us , this course really helps develop Iyour unknown people skills.
i had a lot of fun working with fellow students and staff we were able to work together and be able to think as one team.
i want to thank all the people in reception for the great time and a great learning opportunity.

Food and beverage skills

good morning to all , this year has gone so fast and we had done so much as first year students, i would like to tell you about my experience at food and beverage skills, we had to do a four weak skills program on how this industry works we had to cover many modules such as, table service, all the serving styles we get, glass types and many more , we had to fisically work and serve guests and work with a program called plus point were would create a guest account so that we could keep track of the items guests would buy from the restaurant , working with guests broadens your communication skills and helps you read various types of customers whether it be friendly or difficult customers, serving the guests was a challenge at first as you need have a good posture and guests need to be served from the right side of the table , your language skills also came into play we needed to able to explain a menu to guests using the correct professional grammar, there were some challenges during our training as we had to deal with internal conflict between staff and students, on a weekend we were each giving a section of the restaurant to run all the  tables in that area was your responsibility to clean and keep the guests happy at all times, this course we did is the most nerve wreaking course of all due to the fact that we had to work with unknown guests and be able to be a team worker and a leader. the hour of this course becomes really tuff , ypu work very long hour at a time , for example we had to work a fumction called bring and braai which sometimes only ends at 10 o clock if you were working from 8 o clock that morning the hours become long and hard , but on the bright side it helps prepare you for the long hour in any job in the hospitallity indutrie , i had so much fun during my training as we had to do role plays and get a feeling of how it would really feel when dealing with a customer that wants to see real service.