certificate in reception operations.

good morning , this was my last course of the year , i was doing my nine weak certificate in reception or front office if you may , we started there on a Monday morning and within the first day we had to start working with guests, we had modules during our nine Weeks here is some just to name a few that we had covered , front office procedures, guest accounting , safety, advanced reservations, we had to study these modules and be able to put it into play when working with guests in reception.
we were showed how to great a guests in the correct manner according to a set standard that we use , we also had to practise a set greeting when answering a telephone call , reception is a lot of hard work and the paperwork involved can become somewhat difficult at times , we had to do things as registration cards fro guests , in house list , recons which we were helped with by fellow staff members, work with guests credits and even lost and found property , we also had training on the booking system called uni res man which is internationally used this system keeps a record of guests account were accounting comes into play , keeps all there personal details such as telephone numbers etc , the unit number and the status of the guest.
during our second weak we had to deal with a difficult customer which was something new to me in that department as reception is the main communicator of any guest related issue , guests always  complain at front office as we work closely with guests , when the customer came to complain  we had let the staff members handle it as we were nor sure how to handle such an issue raised by the guest.
at the end off the month we had to do customer care were we phone guests to ask them a few questions on how there stay was this way we can see were we need improvement.
front office also in voles working with money there is a standard procedure which we had to follow when booking an activity for a guest we need to receive the money and close the transaction ,at the end of the day we needed to do a cash up we needed to balance daily and the money then gets dropped into a safe for the financial department. we were able to scan a guest and open a sale ,close a sale , deal with enquiries , do a check in and check out , we learnt so much as to how the department works and how close we are with other departments around us , this course really helps develop Iyour unknown people skills.
i had a lot of fun working with fellow students and staff we were able to work together and be able to think as one team.
i want to thank all the people in reception for the great time and a great learning opportunity.