Food and beverage skills

good morning to all , this year has gone so fast and we had done so much as first year students, i would like to tell you about my experience at food and beverage skills, we had to do a four weak skills program on how this industry works we had to cover many modules such as, table service, all the serving styles we get, glass types and many more , we had to fisically work and serve guests and work with a program called plus point were would create a guest account so that we could keep track of the items guests would buy from the restaurant , working with guests broadens your communication skills and helps you read various types of customers whether it be friendly or difficult customers, serving the guests was a challenge at first as you need have a good posture and guests need to be served from the right side of the table , your language skills also came into play we needed to able to explain a menu to guests using the correct professional grammar, there were some challenges during our training as we had to deal with internal conflict between staff and students, on a weekend we were each giving a section of the restaurant to run all the  tables in that area was your responsibility to clean and keep the guests happy at all times, this course we did is the most nerve wreaking course of all due to the fact that we had to work with unknown guests and be able to be a team worker and a leader. the hour of this course becomes really tuff , ypu work very long hour at a time , for example we had to work a fumction called bring and braai which sometimes only ends at 10 o clock if you were working from 8 o clock that morning the hours become long and hard , but on the bright side it helps prepare you for the long hour in any job in the hospitallity indutrie , i had so much fun during my training as we had to do role plays and get a feeling of how it would really feel when dealing with a customer that wants to see real service.